Terms of Service

Effective Date: December 15, 2024
Last Updated: December 15, 2024

1. Acceptance of Terms

Welcome to Muffira Cafe. These Terms of Service ("Terms") govern your use of our website (muffira.com) and services provided by Muffira Cafe, located at 915 Grosvenor Ave, Winnipeg, MB R3M 0M5, Canada ("we," "us," or "our").

By accessing or using our website, visiting our physical location, or using our services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access our website or use our services.

2. Description of Services

Muffira Cafe provides:

• Food and beverage service at our physical location
• Online menu information and contact services
• Table reservation requests (subject to availability)
• Catering services for events
• Educational content through our blog
• Newsletter and promotional communications (opt-in basis)

3. Use of Website

3.1 Permitted Use

You may use our website for lawful purposes only. You agree to use our services in accordance with these Terms and all applicable laws and regulations.

3.2 Prohibited Activities

You may not:

• Use our website for any unlawful purpose or to solicit unlawful activity
• Attempt to gain unauthorized access to our systems or networks
• Interfere with or disrupt the integrity or performance of our website
• Submit false, misleading, or fraudulent information
• Violate any applicable local, state, or federal laws
• Harass, abuse, or harm other users
• Transmit viruses, malware, or other harmful code
• Collect or harvest personal information about other users

4. Reservation Policy

4.1 Reservation Requests

Table reservations are requests only and are subject to availability. We do not guarantee table availability based on online requests. We will contact you within 2 hours to confirm or decline your reservation request.

4.2 Reservation Conditions

• Reservations are only accepted for parties of 4 or more guests
• Reservations must be made at least 24 hours in advance
• We reserve the right to limit reservation duration during peak hours
• No-shows or cancellations with less than 2 hours' notice may affect future reservation privileges

5. Food Service and Safety

5.1 Allergen Information

While we strive to accommodate dietary restrictions and allergies, we cannot guarantee that our products are free from allergens. Please inform our staff of any allergies or dietary restrictions before ordering.

5.2 Food Safety

We maintain high standards of food safety and hygiene. However, consumption of food and beverages is at your own risk. We are not liable for any adverse reactions or foodborne illnesses.

6. Payment and Pricing

6.1 Pricing

All prices listed on our website and in-store are in Canadian dollars and include applicable taxes. Prices are subject to change without notice.

6.2 Payment Methods

We accept cash, debit cards, and major credit cards. Payment is due at the time of service.

6.3 Refunds

Refunds are provided at our discretion for defective products or unsatisfactory service. Please speak with our management immediately if you have concerns about your order.

7. Catering Services

7.1 Catering Terms

• Minimum order of $75 required for catering services
• 48-hour advance notice required for all catering orders
• Delivery fees may apply based on location
• Changes to catering orders must be made at least 24 hours in advance
• Cancellations with less than 24 hours' notice may be subject to a cancellation fee

8. Intellectual Property

8.1 Our Content

All content on our website, including text, images, logos, recipes, and blog posts, is owned by Muffira Cafe and is protected by copyright and other intellectual property laws.

8.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes only.

8.3 User Content

By submitting content to our website (reviews, comments, feedback), you grant us a non-exclusive, royalty-free license to use, modify, and display such content.

9. Privacy

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your information.

10. Disclaimers

10.1 Website Availability

We strive to maintain our website's availability but do not guarantee uninterrupted access. We may temporarily suspend or restrict access for maintenance or other reasons.

10.2 Information Accuracy

We make reasonable efforts to ensure information on our website is accurate but do not guarantee its completeness or accuracy. Menu items, prices, and availability are subject to change.

11. Limitation of Liability

To the fullest extent permitted by law, Muffira Cafe shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or website.

Our total liability for any claims arising from your use of our services shall not exceed the amount you paid for services during the 30 days preceding the claim.

12. Indemnification

You agree to indemnify and hold harmless Muffira Cafe from any claims, damages, or expenses arising from your violation of these Terms or your use of our services.

13. Governing Law

These Terms are governed by the laws of Manitoba, Canada, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Manitoba.

14. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

15. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of significant changes by posting the updated Terms on our website. Your continued use of our services after changes constitutes acceptance of the new Terms.

16. Termination

We may terminate or suspend your access to our website and services at any time, without prior notice, for violation of these Terms or for any other reason at our sole discretion.

17. Age Restrictions

Our services are intended for users 13 years of age and older. Users under 18 must have parental consent to use our services.

18. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, government actions, or public health emergencies.

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.