Privacy Policy

Effective Date: December 15, 2024
Last Updated: December 15, 2024

1. Introduction

Welcome to Muffira Cafe ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (muffira.com), visit our physical location, or engage with our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

2. Information We Collect

2.1 Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms on our website
• Request table reservations
• Subscribe to our newsletter
• Participate in surveys or promotional activities
• Contact us via email, phone, or other methods
• Visit our physical location and provide information for services

The personal information we may collect includes:

• Name and contact information (email address, phone number, mailing address)
• Demographic information (age, preferences)
• Payment information (when applicable)
• Communication preferences
• Any other information you choose to provide

2.2 Information Automatically Collected

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and general location information
• Browser type and version
• Operating system
• Referral URLs
• Pages viewed and time spent on our site
• Device identifiers

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing Services: To respond to your inquiries, process reservations, and provide customer service
• Communication: To send you updates about our menu, special events, and promotional offers (only if you've opted in)
• Improving Our Services: To analyze usage patterns and improve our website and cafe operations
• Legal Compliance: To comply with applicable laws and regulations
• Business Operations: To operate, maintain, and improve our business

4. How We Share Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who help us operate our business, such as:

• Website hosting and maintenance providers
• Email marketing services (if you've subscribed to our newsletter)
• Payment processing services
• Analytics providers

4.2 Legal Requirements

We may disclose your information if required by law or if we believe such disclosure is necessary to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our customers or others
• Investigate or prevent illegal activities

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate personal information
• Deletion: Request deletion of your personal information
• Opt-out: Unsubscribe from marketing communications at any time
• Portability: Request a copy of your data in a structured format

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. For more detailed information, please refer to our Cookie Policy.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

10. International Data Transfers

If you are visiting our website from outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada, where our servers are located and our central database is operated.

11. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.